For clinics, dental practices and small hospitals

You are not a receptionist. You are a doctor.

Every day the same questions before anyone even walks in. Are you open today. Do you take this insurance. Can I get an appointment this evening. Each one pulls you or your staff away from a patient.

This page shows exactly what a helper does for a clinic like yours, and what it does not.

A phone filling with unanswered messages A phone shows six unread messages at 9:20 in the evening. Beside it, four customer questions sit unanswered, each marked with a red dot. 9:20 pm 6 unread Dr free this evening? Take insurance? Fasting for test? Consultation fee? ...and two more
Messages arriving with nobody to answer them.

What your morning looks like

The phone rings between patients. Your receptionist juggles the desk, the queue and calls about appointment slots, insurance and fasting instructions, all at once.

Some calls go unanswered during a procedure. That patient calls the next clinic instead, and you never know you lost them.

  • → Calls during consultations go straight to voicemail
  • → Same three questions before every appointment
  • → Insurance and fasting queries repeated all day

What changes

The same questions get answered from your own schedule and policies - timings, fees, which insurers you accept - whatever the hour.

When someone asks about symptoms or treatment, it does not diagnose. It says a doctor needs to see them and offers the next slot.

The part that matters: it never gives medical advice; it only shares timings, fees and policies, and always points a health question back to the doctor.

The same messages, now answered Two customer questions receive immediate answers. A third falls outside what the business has written down, so it is passed to the owner instead of guessed. Dr free this evening? Yes, 6 to 8 pm slot. Shall I book you in? Take insurance? Yes, Star and HDFC. Bring your card too. Tooth pain, what now? Not in my list — passed on
It answers what it knows, and hands you what it does not.

“But I don’t have any documents”

You do. Every fee list, insurance tie-up and appointment policy already answers what patients ask at the desk, and all of it can be searched instead of repeated.

Everyday paperwork becoming searchable Five kinds of paperwork this trade already keeps feed down into a search box, which answers a question in plain words and cites where the answer came from. Fee schedules Insurance list Appointment slots Consent forms Clinic timings Which insurers cover a root canal here? Star and HDFC, per the tie-up list on file. You keep the paperwork exactly as you keep it now. Nothing to re-type, nothing new to learn. Figures shown are an example, not a promise.
Paper you already keep, turned into something you can ask questions of.

Questions it answers for you

Which slots are free today. Which insurers you accept and for what. What the standard fee is for each procedure. What a patient asked before their last visit.

Questions it answers for your customers

Is the doctor free today. Do you accept my insurance. Do I need to fast before a test. What does a consultation cost.

What it will not do

It will not diagnose anything. Health questions get passed straight to the doctor. It only handles timings, fees and paperwork.

It will not book emergencies. A patient in pain should call or come in directly. The helper is for routine questions, not urgent care.

It will not replace your receptionist. It clears the repeated questions so your staff can focus on the patients in front of them.

Any figures about results are marked [TO CONFIRM] until we have measured them properly for a business like yours. We would rather show you a gap than a number you cannot check.

Try it before you decide anything

Open the helper and ask it what your patients actually ask. If it looks useful for your clinic, tell us your timings and policies and we will set it up.

Try the helper → Tell us about my clinic Email us instead

Different trade? See all of them.